Welcome to toktokBaby. By using our website and purchasing our products, you agree to these terms and conditions.

Orders and Payment

All orders are subject to acceptance and product availability. Payment must be completed before order processing begins. We offer free shipping on all orders.

Shipping and Delivery

Products are shipped from our fulfillment partners with free shipping included. Orders are typically processed within 1-3 business days. Delivery to the United States takes approximately 10-15 business days after shipment.

Returns and Refunds

100% Money-Back Guarantee

We stand behind the quality of our products. You are entitled to a full 100% refund in the following cases:

• Delayed Orders: If your order has not arrived after 45 days from shipment date (United States), 60 days (International), or 110 days (Brazil)
• Damaged Products: If you receive a damaged item, contact us within 30 days of delivery with photographic evidence for a complete refund
• Incorrect or Missing Items: If you receive the wrong product or items are missing from your order, contact us with photographic evidence for a full refund

Important: We do not accept physical returns from international locations due to high shipping costs. Refunds will be processed without requiring you to return the product.

Change of Mind Policy

We do not accept returns for change of mind or buyer's remorse due to international shipping logistics. All sales are final once the order has been processed.

However, we value customer satisfaction and evaluate each situation individually. If you have concerns about your purchase, please contact us at contact@toktokbaby.com and we will work with you to find a fair solution based on your specific circumstances.

Product Information

We strive to provide accurate product descriptions and images. We reserve the right to correct any errors or inaccuracies without prior notice. Product availability may vary.

Order Processing

Orders are typically processed within 1-3 business days. Once shipped, you will receive tracking information to monitor your package.

Limitation of Liability

toktokBaby shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Contact Information

For questions about these terms, contact us at: contact@toktokbaby.com

Last updated: January 2026